We take the upmost care in the selection of our materials and finishes. We use domestic hardwoods and solid metals, and all our finishes are hand applied. This often allows for a natural aging process and development of a rich patina over time. Slight variations are inherent in each natural material and may vary slightly from what is shown in our photography. View our Care & Maintenance guide for more information.
We are happy to provide material samples and request a loan period of 10 days. Additional days may be agreed upon prior to the loan. We require that a credit card be held on file for the duration of the loan, which would only be charged if the sample is not returned or is damaged. We ask that the samples be returned in the prepaid envelope provided.
We require a 50% non-refundable deposit for all orders above $5,000. Orders below $5,000 are required to be paid in full. Production begins upon receipt of payment and a signed approval of all order details. The final balance is due when production is complete, and the product will ship once the final balance is paid in full.
We accept credit card, wire transfer, and check. Please make checks payable to Richard Watson and send to:
Because our work is made to order, we are not able to accept returns or exchanges. Orders cancelled prior to production are subject to a 15% cancellation fee. If production has begun, cancellations cannot be accepted.
Our lead times vary but are typically 10-12 weeks for made-to-order pieces, and 2-3 weeks for in stock items. Custom and contract orders are assessed on a case by case basis and may require longer lead times depending on the order complexity. Lead time begins with receipt of payment and signed approval of all order details.
We will do everything we can to accommodate a rush order and will assess on a case by case basis. Rush orders require an additional fee of 15%.
Shipping quotes take 1 - 3 business days to acquire and are provided after the deposit has been received. We require payment in full before any shipment is released for final delivery. Clients are responsible for verifying field measurements and confirming that pieces fit through doors, elevators, stairways, hallways and around corners.
We offer 14 days of storage gratis upon completion of the order. After 14 days, a storage fee may apply.
Please inspect goods for damage immediately upon arrival. In the case that any of your items arrive damaged, please notify us within 48 hours of delivery. We cannot be responsible for damages reported outside of that window. Please send notification via email including images of the original packaging as well as images of the damaged piece. The original packaging must be kept on location for inspection by the carrier in order for the claim to be successfully processed.
We offer a 1 year warranty for defects of workmanship. This warranty does not include: patina, damage caused by improper care, damage caused by environment or weather, damage caused by improper assembly or installation, damage caused by improper storage, and damage caused by standard wear and tear including scratches, dents, or stains.
We welcome custom inquiries and commissions. Some customizations will require an additional fee and will be assessed on a case by case basis. A quote for a custom inquiry may take 2 - 5 business days. Custom finish samples and/or drawings are provided after receipt of the deposit. Lead time will also begin with receipt of deposit and signed approval of all order details.
Our work is suited for commercial environments, and we can accommodate larger quantity production.